Terms of Service

AutoWhats lets a business connect its own WhatsApp Business number and configure an AI assistant that answers customers, takes payments in-chat, and hands off to a staff member when needed. Each customer's account ("tenant") is isolated from every other tenant's data.

• You must provide accurate information when creating an account and keep your login credentials confidential.
• You are responsible for all activity that happens under your account, including anything your staff members do with access you grant them.
• You must be authorized to act on behalf of the business you are registering.

• You can set up your account and try the assistant during onboarding before paying, but your WhatsApp number only starts answering real customers once a plan is paid for.
• Paid plans bill monthly in advance via Paynow. Prices for each plan are shown in your billing dashboard and may change with notice.
• You can upgrade, downgrade, or cancel at any time from the billing dashboard. Cancelling stops future billing at the end of your current billing period; we do not provide partial-period refunds except where required by law.
• If a payment fails, your account moves into a short grace period and then suspends automatically if the balance stays unpaid - see your billing dashboard for the exact grace period.
• Any discount or promotional code is subject to its own terms (eligibility window, which plan it applies to, whether it renews) as shown when it is offered.

You retain ownership of your business information, knowledge base content, and the data of your own customers that flows through your WhatsApp conversations. You grant AutoWhats a license to store and process that data solely to provide the Service to you - we do not use one tenant's data to answer another tenant's customers, and we do not sell tenant data.

See our Privacy Policy for how data is handled in detail.

• You are responsible for complying with Meta's WhatsApp Business Messaging Policy for every message your assistant or your staff send, including only messaging customers who have opted in.
• AutoWhats may suspend a WhatsApp connection that Meta flags or restricts, or that receives an unusual volume of spam/block reports, while the issue is investigated.
• Your use of WhatsApp through AutoWhats is also subject to Meta's own WhatsApp Business Terms.

• Your AI assistant answers using the business information, policies, and knowledge base entries you provide. Review your configuration and knowledge base before enabling it for real customers.
• AutoWhats doesn't guarantee that AI-generated replies are complete, accurate, or free of errors - you can enable human takeover, and configure handoff keywords, for situations you'd rather a person handle.

You agree not to use the Service to:

• Send unsolicited bulk messages or spam
• Send content that is illegal, fraudulent, or infringes someone else's rights
• Attempt to access another tenant's data or bypass tenant isolation
• Reverse-engineer, resell, or white-label the Service without a separate written agreement
• Interfere with the security or normal operation of the Service

We aim to keep the Service available and reliable but provide it on an "as available" basis without an uptime guarantee in these Terms. We'll try to give notice of planned maintenance that affects availability.

• You may cancel your account at any time from the billing dashboard.
• We may suspend or terminate an account that breaches these Terms, with notice where practical, after being given a reasonable chance to fix the issue for a minor first-time breach.
• On termination, your data is retained for a limited period to allow export or reactivation, then deleted - see the Privacy Policy for the retention period.

To the maximum extent permitted by law, AutoWhats is not liable for indirect, incidental, or consequential damages arising from use of the Service, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose.

We may update these Terms from time to time. We'll update the "Last updated" date above, and for material changes we'll make a reasonable effort to notify account owners directly.

These Terms are governed by the laws of Zimbabwe.

Questions about these Terms: [legal/support contact email].