AutoWhats

Data Deletion

Last updated: October 2026

Draft document. This page covers the topics a WhatsApp SaaS platform like this one typically needs to address, but it has not been reviewed by a lawyer - have it reviewed before relying on it.

You can ask us to delete your data at any time. This page explains how, for each kind of person who uses AutoWhats, and exactly what we delete. AutoWhats is operated by Slyker Tech Web Services Private Limited.

1. If you have an AutoWhats account (a business or a team member)

Email support@autowhats.co.zw from the email address on your account, with the subject "Delete my AutoWhats data". Tell us whether you want to delete:

  • Your whole business workspace - only an owner of the business can ask for this. It removes the business's conversations, contacts, messages, media, flows, templates, knowledge base, AI settings and connected channel credentials.
  • Just your own user account - removes your name, email, password and profile, and your access to every business you belong to. The business and its data stay with its owner.

We confirm the request by email within 2 working days. A deleted workspace is locked straight away and permanently erased 30 days later - the delay only exists so a mistaken or fraudulent request can be reversed. After that it can't be recovered.

2. If you messaged a business that uses AutoWhats

When you chat with a business on WhatsApp, Messenger, Instagram or its website, that business decides what happens to your messages - we store them on its behalf. To have your messages and contact details deleted:

  • Ask the business directly - in the same chat is fine. It can delete your contact and conversation from its dashboard.
  • Or email us at support@autowhats.co.zw with the business's name and the phone number (or account) you messaged from. We pass your request to the business and make sure it's carried out within 30 days.

Messages that already reached the business's staff on their own devices, and copies WhatsApp or Meta keep under their own policies, are outside what AutoWhats can delete.

3. If you connected Facebook, Instagram or WhatsApp to AutoWhats

You can remove AutoWhats' access to your Meta accounts at any time - in Facebook, go to Settings & privacy → Settings → Business integrations, find AutoWhats and remove it. That stops any further access. To also delete what we already hold (your connection details, and the conversations received through it), follow section 1.

4. What we keep, and why

  • Invoices and payment records, for as long as tax law requires - they contain no conversation data.
  • Nightly backups roll over within 30 days, so deleted data disappears from them by then too.
  • A short record that a deletion request was made and completed, so we can show it was honoured.

Questions about deletion or your data: support@autowhats.co.zw. See also our Privacy Policy.

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